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Panel Discussion : The Ethics of Dining Reservations: Balancing Customer Needs and Business Interests

27 Sep 2023
Innovation Stage
Innovation Stage
The Ethics of Dining Reservations: Balancing Customer Needs and Business Interests" aims to explore the challenges faced by the industry in managing dining reservations. Dining reservations have become an integral part of the modern restaurant experience, providing customers with the convenience of planning their meals in advance while allowing businesses to manage their operations effectively. However, this practice raises concerns that need to be addressed in order to strike a fair balance between customer satisfaction and the business interests of restaurants.
Moderator
Nichol Ng, Chief Executive Officer - X-inc Group
Speakers
Xavier Capmarti, Head of Sales (Singapore) - Chope
Andrew Ing, Chief Operating Officer - OUE Restaurants
Paul Longworth, Chef / Owner - Rhubarb Le Restaurant
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